Last updated: 04/11/2025
1. Who We Are
Custom Designs (“we”, “us”, or “our”) creates and sells custom 3D printed models and gifts both online and in person.
Business name: Custom Designs
Business address: 38 Sutton Court, George Street, Plymouth, PL1 4NJ
Email: sales@customdesignsplymouth.com
Website: www.customdesignsplymouth.com
We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We collect and process the following personal information when you use our website or make a purchase:
-
Your name, email address, and contact details
-
Billing and shipping addresses
-
Order details and payment information (securely processed through third-party providers)
-
Any custom design details or files you provide
-
Communication history (e.g. messages, emails, or enquiries)
We may also collect limited technical data such as:
-
IP address, browser type, and device information
-
How you interact with our website (via cookies or analytics)
3. How We Use Your Information
We use your information to:
-
Process and deliver your orders
-
Contact you about your order or enquiry
-
Provide customer support
-
Improve our website and services
-
Comply with legal obligations (e.g. tax or accounting records)
-
Send marketing emails (only if you’ve opted in)
We’ll never sell or rent your data to anyone.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
-
Contract: To fulfil your order or respond to your enquiries
-
Legal obligation: To comply with UK laws and regulations
-
Legitimate interests: To operate and improve our business
-
Consent: When you agree to receive marketing emails
You can withdraw consent for marketing at any time by clicking “unsubscribe” in any email or contacting us directly.
5. How We Store and Protect Your Data
Your personal information is stored securely on password-protected systems and devices.
We only keep your data for as long as necessary to fulfil your order or meet legal requirements (usually up to 6 years for accounting purposes).
All online payments are processed securely through trusted third-party providers such as PayPal, Stripe, or similar. We do not store your full payment card details.
6. Sharing Your Information
We only share your data when necessary to provide our services, for example:
-
Payment processors (e.g. PayPal, Stripe)
-
Delivery companies (e.g. Royal Mail, courier services)
-
IT or website hosting providers who support our systems
Each third party only receives the minimum data needed and must keep it secure.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.
You can change your cookie settings in your browser at any time. For more details, see our [Cookie Policy] (if you have one).
8. Your Data Rights
Under UK data protection law, you have the right to:
-
Access the personal data we hold about you
-
Request correction of inaccurate or incomplete data
-
Request deletion of your data (“right to be forgotten”)
-
Restrict or object to processing
-
Request transfer of your data to another provider
-
Withdraw consent for marketing at any time
If you’d like to exercise any of these rights, please contact us at help@customdesignsplymouth.com.
9. How to Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Custom Designs
38 Sutton Court, George Street, Plymouth, PL1 4NJ
Email: sales@customdesignsplymouth.com
10. Complaints
If you’re unhappy with how we handle your personal data, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/concerns
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date at the top.