Last updated: 06/11/2025
1. Our Commitment
Custom Designs is committed to making our website and online store accessible to everyone, including people with disabilities.
We aim to follow recognised accessibility standards so all visitors can browse, shop, and contact us easily.
Business name: Custom Designs
Address: 38 Sutton Court, George Street, Plymouth, PL1 4NJ
Email: sales@customdesignsplymouth.com
Website: https://customdesignsplymouth.com
2. Accessibility Standards
We work towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
That means our site should be:
Perceivable: information and content are presented in ways users can recognise and understand.
Operable: navigation and interactive features can be used with a keyboard, mouse, or touch device.
Understandable: content and functions are easy to follow.
Robust: compatible with a range of assistive technologies.
3. Measures We’ve Taken
We’ve taken steps to make this website easier to use, including:
Clear, consistent navigation and headings
High-contrast colours and legible fonts
Alt text on images and product photos
Keyboard-friendly menus and forms
Responsive design for mobile and tablet users
4. Ongoing Improvements
We test our website regularly and welcome feedback to identify and fix any barriers.
If you find a problem or need information in a different format, please let us know using the contact details below.
5. Known Limitations
While we strive for full accessibility, some areas may not yet fully meet WCAG 2.1 AA:
Some older product images or PDFs may lack complete alternative text.
Third-party content (such as embedded videos or payment systems) may not always be fully accessible.
We’re working to resolve these issues and appreciate your patience.
6. Feedback and Contact
If you experience any difficulty accessing information on our site, please contact us:
Custom Designs
38 Sutton Court, George Street, Plymouth, PL1 4NJ
Email: sales@customdesignsplymouth.com
We aim to respond within 5 working days.
7. Enforcement
If you’re not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further help:
https://www.equalityadvisoryservice.com
8. Review
We review this Accessibility Statement at least once a year or whenever we make major changes to the site.